Corp Store - Customer Accounts Manager (CAM) - SALORetail-Dept

Aarons • Philadelphia, PA

6d

About The Position

Aaron’s Customer Accounts Manager leads the customer accounts department, with the primary goal of meeting company standards for collections and lease renewals. The role influences team performance to help customers achieve ownership of their merchandise and supports store operations through responsibilities assigned by the General Manager.

The position offers an hourly rate of $16.25 to $17.00, plus eligibility for performance-based incentive pay. The schedule may vary between 8:00 a.m. and 9:00 p.m. Store locations are open six days per week; the role includes Sundays off and one additional day off during the week. Benefits vary by full-time or part-time status.

Requirements

• Meet the minimum age requirement: at least 21 in the United States or 18 in Canada.
• Have a valid driver’s license and comply with the Company’s Driver Qualification Policy, including maintaining a satisfactory driving record.
• Be able to obtain DOT certification if required at the position’s location in the United States.
• Be able to work varying hours between 8:00 a.m. and 9:00 p.m.
• Be able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment or another associate.
• Demonstrate strong interpersonal and communication skills.
• Demonstrate empathy and listen attentively.
• Explain information clearly and handle difficult conversations.
• Have strong leadership, multitasking, organizational, and negotiation or persuasion skills.
• Uphold the Aaron’s brand and protect company assets.
• Show passion for making a difference in others’ lives and building strong personal connections.

Nice To Haves

• Retail or customer service management experience.
• High school diploma, GED, or equivalent.
• High energy and the ability to effectively perform all store functions.
• Proper telephone etiquette.
• Maintain a professional appearance.

Responsibilities

• Lead the customer accounts department in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and secure products appropriately and safely operate the company vehicle.
• Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
• Support the sales team as needed.

Benefits

• On-demand pay through Dayforce Wallet.
• Career advancement opportunities.
• Paid time off, including vacation, sick time, and holidays.
• Medical, dental, and vision insurance.
• Health Savings Account and Flexible Spending Accounts (United States only).
• 401(k) plan with contribution matching (United States only).
• Employee Assistance Program, including mental health resources and life coaching for employees and covered family members.
• Employee Purchase Program.
• Sunday off plus one additional day off during the week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed