Customer Account Manager - CAM

Action Resources • Pasadena, TX

6d

About The Position

The Customer Account Manager (CAM) grows and supports the sustainability of AR’s key accounts, delivers excellent customer service, and identifies opportunities to expand account revenue and service. The position contributes individually and as part of a team toward individual and customer-specific KPIs and overall business objectives, including loads booked per day, customer calls per day, customer satisfaction and retention, and year-over-year organic account growth.

Requirements

• 1–3 years of customer service experience; transportation or brokerage industry experience is especially relevant.
• Previous inside sales experience.
• Proficiency with Microsoft Office, especially Excel.
• Exceptional customer service skills, a customer-centric approach, and the ability to build relationships and establish trust.
• High energy, enthusiasm, and a positive, proactive attitude.
• Creative problem-solving and negotiation skills.
• A strong sense of urgency in completing tasks and pursuing opportunities.
• Excellent oral, written, and presentation communication skills.
• Organizational and time-management skills, including the ability to prioritize competing priorities.

Nice To Haves

• Bachelor’s degree or some college.
• Familiarity with transportation management software (TMS), such as McLeod or TMW.
• Familiarity with customer relationship management software (CRM), such as Sugar or One-Page.

Responsibilities

• Proactively contact assigned key customer accounts to provide customer service, build rapport and working relationships, and pursue revenue-generating opportunities.
• Identify organic growth opportunities within key accounts.
• Prepare lane bids and submit RFPs and RFQs for key accounts as available or requested.
• Handle daily operations, including load entry, monitoring and tracking, coordinating freight coverage with the team, communicating with customers, and managing customer needs.
• Resolve escalated customer issues using judgment and discretion.
• Provide backup support to other team members as needed.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed