Customer Accounting Specialist II

RLI Insurance Company • Peoria, IL

1d • $20 - $27 • Hybrid

About The Position

Under occasional supervision, the Customer Accounting Specialist II handles and resolves billing and collection matters for the company’s delinquent accounts. The role identifies, analyzes, and resolves billing and collection issues through internal and external contacts, and produces billing invoices, statements, and delinquent notices. The specialist also responds to customer inquiries, supports collection efforts, prepares account and management reporting, and helps reconcile account balances.

Requirements

• High school diploma; an associate degree in Accounting or a similar field is preferred, or equivalent education and experience.
• At least 1 year of related experience.
• Ability to research moderately complex to complex billing and collection issues and recommend appropriate actions.
• Excellent verbal and written communication skills and ability to collaborate with internal teams and external customers throughout the billing and collections lifecycle.
• Ability to use Microsoft Office software, general ledger applications, and billing and collections applications to identify, analyze, and resolve issues.
• Ability to handle multiple priorities, manage deadlines, and adapt to shifting workloads under frequent supervision.
• Strong interpersonal skills, professional phone presence, and effective email communication to foster positive customer interactions and secure timely payments.

Nice To Haves

• Associate degree in Accounting or a similar field.

Responsibilities

• Facilitate pursuit of delinquent accounts and maintain documentation of collection records.
• Coordinate management of shared inboxes to ensure service-level standards are met, and respond to complex billing inquiries escalated by the team.
• Contact external customers by phone and email to pursue collection or resolution of aged receivables; respond in writing or by telephone within designated call and transaction parameters.
• Determine and initiate actions such as cancellations or reinstatements for non-payment of premium, cash movement, and balance transfers to collections to resolve issues and disputes.
• Collaborate with internal and external contacts to identify, analyze, and resolve billing and collection issues.
• Prepare detailed account breakdowns for complex accounts to support customer billing inquiries.
• Generate and distribute billing invoices, statements, and delinquent notices.
• Prepare monthly reporting on aged receivables and collection matters for management.
• Prepare journal entries to reconcile account balances.
• Monitor and manage shared inboxes, respond to routine and complex billing inquiries, and escalate as necessary.
• Answer incoming phone lines to address customer inquiries regarding payments, billing, and collections.
• Assist with special projects and other duties as needed.

Benefits

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) with automatic 3% company contribution
• Annual 401(k) and ESOP profit-sharing contributions, up to 15% of eligible earnings
• Paid time off and holidays
• Paid volunteer time off
• Parental and family care leave
• Flexible and hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Medical, dental, and vision benefits
• Flexible spending and health savings accounts
• Group life and AD&D insurance at 2x base salary
• Voluntary life, critical illness, and accident insurance for purchase
• Short-term and long-term disability benefits
• Training and certification opportunities
• Tuition reimbursement
• Education bonuses
• Professional development opportunities and educational programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED