Customer Account Specialist - Westminster, CO

Krayden Inc.•Westminster, CO

1d•$22 - $26

About The Position

Krayden Inc. is a technical distributor that partners with leading suppliers to deliver engineered solutions, customized support, and responsive service. The Customer Account Specialist manages strategic national accounts and serves as the primary internal contact for core customers. The role handles customer order processing and tracking, issue resolution, and decisions needed to meet customer needs, while communicating directly by phone and email. The specialist manages customer satisfaction, expectations, complaints, and urgent orders, and coordinates between customers and internal teams including Sales, Shipping and Receiving, Inventory, and Accounting. The position also identifies opportunities to reduce costs and improve efficiency and quality, while contributing to a collaborative team environment. The specialist mentors and trains other Account Specialists and follows applicable departmental and company policies and standards.

Requirements

At least 1 year of customer service experience in a high-email environment.
Strong PC and computer software skills, including Microsoft Office Suite, ERP, and CRM.
Excellent verbal and written communication skills.
Strong listening, collaboration, and problem-solving skills.
Ability to work effectively in a fast-paced environment.

Nice To Haves

Associate or bachelor's degree.
Distribution or manufacturing experience.

Responsibilities

Serve as the single point of contact for core customers, ensuring their needs and expectations are met and requests are followed through to completion.
Build and maintain customer relationships through proactive communication by email and telephone.
Partner with the sales team to achieve internal sales goals.
Enter orders and quotes on time and accurately, including prices, terms, customer information, dates, item numbers, quantities, and shipping instructions; resolve order holds.
Manage the complete order cycle and execute orders through customer portals, EDI, fax, email, verbal requests, and other channels.
Approve additional expedite costs and cost overrides when appropriate to maintain service delivery and customer satisfaction.
Document and initiate dispute resolution as appropriate, engaging Sales when necessary and using independent judgment.
Represent Krayden positively by following procedures and demonstrating ownership, urgency, and responsiveness when assisting the internal sales team with service-related requests.
Mentor Account Specialists and assist with training on complex issues, advanced customer service skills, procedural changes, and system applications.
Contribute skills and knowledge to develop solutions and achieve results.
Follow applicable departmental and company processes, policies, and standards, including AS/ISO, TCP, and Export Control.
Perform other duties as assigned.