Customer Account Representative (Supply Chain)

Lesaffre Group • Milwaukee, WI

2d

About The Position

The Customer Account Representative supports sales order management and fulfillment across Lesaffre’s Wholesale, Bakery & Food Service, and Consumer sales channels, serving the Red Star Yeast, LLC. and Lesaffre Corporation business units. The role coordinates with customers and internal teams to ensure orders are processed accurately and products are delivered on time and in good condition. It also supports customer account and pricing accuracy, inventory coordination, shipment tracking, issue resolution, and process improvement, including Lean/6Sigma initiatives.

Requirements

• Bachelor’s degree or equivalent years of experience.
• At least 2 years of related business or customer account/customer service experience.
• Knowledge of Microsoft Office tools, including Excel, Word, Outlook, and PowerPoint.
• Experience with an ERP system.
• Availability for night and weekend work on a rotating basis may be required.

Nice To Haves

• Experience working with SAP.
• Supply chain knowledge or experience.

Responsibilities

• Follow safety protocols and participate in required safety programs.
• Provide proactive customer service across Red Star Yeast, LLC. and Lesaffre Corporation.
• Communicate with customers about product sales, shipments, and product inquiries.
• Manage the customer order entry and fulfillment process, including receiving, reviewing, verifying pricing, entering, and closing orders.
• Process credits and returns in accordance with BRC and company policies.
• Maintain customer accounts and ensure data accuracy.
• Help maintain customer pricing to support accurate invoicing.
• Coordinate workflows with Sales, Finance, Quality Assurance, Technical Services, and other internal and external departments.
• Collaborate on inventory management, product rotation, and coordination with production and purchasing to support timely product flow.
• Collect customer issue data, establish facts, and document cases in Salesforce for root-cause evaluation.
• Partner with Quality Assurance and Sales to provide technical data, requested documentation, and samples.
• Coordinate vehicle scheduling and shipment tracking with Logistics.
• Maintain knowledge of export shipments and provide required international-shipment documentation.
• Participate in the customer service emergency phone rotation, approximately two weeks per quarter.
• Contribute to process improvements and Lean/6Sigma initiatives.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Comprehensive benefits starting on day one, including health, dental, and vision coverage.
• 401(k) with employer match.
• 11 paid holidays.
• Opportunities for continuous growth and development, including new challenges and collaboration across international business units.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level