Customer Service Representative, Supply Chain

Sanford Health • Sioux Falls, SD

9d • $19 - $31

About The Position

The Enterprise Supply Chain Customer Service Representative provides effective and efficient responses to inquiries from Sanford employees and vendors or contractors about supply chain purchasing, inventory control, and accounts payable. The role supports internal team members and external clients through email and incoming calls, including assistance with supply chain systems and resolution or escalation of customer concerns. Following initial training, the role may offer a transition to working from home after minimum performance and attendance expectations are met.

Requirements

• Post-secondary education or equivalent training in a healthcare- or business-related field.
• At least one year of experience providing customer service.
• Knowledge of purchasing, inventory control, and accounts payable practices and procedures.
• Strong computer skills, including Microsoft Excel and Microsoft Outlook, and reporting skills.
• Strong communication and listening skills.
• Ability to handle dissatisfied customers and ambiguity.
• Attention to detail, particularly when entering data.
• Ability to follow strict policies, standard operating procedures, and scripts.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Answer customer emails and incoming calls and provide timely, accurate responses.
• Assess the complexity of customer cases, identify next steps, and resolve concerns or route them for escalation as appropriate.
• Support employees using supply chain systems, including navigation questions and basic self-service system issue resolution.
• Use knowledge management and case management systems to respond to, document, and monitor inquiries.
• Identify opportunities to improve knowledge content and case management methods for common inquiries.
• Comply with supply chain data security standards, policies, and procedures.
• Provide consistently high-quality customer service in a positive and professional manner.
• Follow policy guidelines, standard operating procedures, and scripts.
• Handle multiple customer requests in a timely manner and accommodate staff scheduling changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree