Customer Service Representative, Supply Chain

Sanford Health • Sioux Falls, SD

8d

About The Position

Sanford Health is hiring an Enterprise Supply Chain Customer Service Representative to respond to supply chain inquiries from Sanford employees and vendors or contractors. The role supports questions about purchasing, inventory control, and accounts payable, and provides end-user assistance with supply chain systems. It is an 8-hour day-shift position scheduled for 40 hours per week. The position begins onsite; after initial training, a work-from-home arrangement may be possible upon meeting minimum performance and attendance expectations. Compensation is $19.00–$30.50 per hour, with starting pay at $19.00 per hour and additional credit for relevant work experience.

Requirements

• Post-secondary education or equivalent training in a healthcare- or business-related field.
• At least one year of customer service experience.
• Knowledge of purchasing, inventory control, and accounts payable practices and procedures.
• Strong computer skills, including Microsoft Excel and Microsoft Outlook, and reporting skills.
• Strong communication and listening skills; ability to work effectively with dissatisfied customers and ambiguity.
• Ability to deliver consistently high-quality customer service in a positive, professional manner and follow strict policies, standard operating procedures, and scripts.
• Ability to manage multiple customer requests in a timely manner, maintain attention to detail when entering data, and accommodate staff scheduling changes.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Answer emails and incoming calls from customers, providing timely, accurate, and professional responses.
• Assess the complexity of customer cases and determine next steps to resolve them.
• Support employees using supply chain systems, including navigation questions, basic issue resolution, and escalation when appropriate.
• Use knowledge-management and case-management systems to respond to, document, and monitor inquiries.
• Identify opportunities to improve knowledge-management content and case-management methods to address common inquiries.
• Comply with supply chain data-security standards, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree