Customer Account Representative (Supply Chain)

Lesaffre North America • West Allis, WI

3d

About The Position

The Customer Account Representative supports seamless order fulfillment for Lesaffre products, serving as an expert in sales order management and coordinating with customers, Sales, Logistics, Operations, Finance, Quality Assurance, and Technical Services. The role supports Wholesale, Bakery & Food Service, and Consumer sales channels across Red Star Yeast, LLC. and Lesaffre Corporation. It focuses on providing responsive customer service, resolving order and shipment issues, maintaining accurate customer and pricing information, coordinating product flow, and identifying process improvements, including participation in Lean/6Sigma initiatives. The representative also supports customer solutions through documentation and root-cause evaluation, assists with technical information and samples, coordinates shipment tracking and international shipping documentation, and participates in a rotating emergency phone schedule.

Requirements

• Bachelor’s degree or equivalent years of experience.
• At least 2 years of related business or customer account/customer service experience.
• Knowledge of Microsoft Office tools, including Excel, Word, Outlook, and PowerPoint.
• Experience with an ERP system.
• Availability to work nights and weekends on a rotating basis may be required.

Nice To Haves

• Experience working with SAP.
• Supply chain knowledge or experience.

Responsibilities

• Follow safety protocols and participate in required safety programs.
• Provide proactive customer service across Red Star Yeast, LLC. and Lesaffre Corporation.
• Communicate with customers regarding product sales, shipments, and product inquiries.
• Manage customer order entry and fulfillment, including receiving, reviewing, verifying pricing, entering, and closing orders.
• Process credits and returns in accordance with BRC and company policies.
• Maintain customer accounts and ensure data accuracy.
• Assist in maintaining customer pricing to ensure invoicing accuracy.
• Coordinate workflows with Sales, Finance, Quality Assurance, Technical Services, and other internal and external departments.
• Collaborate on inventory management, product rotation, and coordination with production and purchasing to support timely product flow.
• Collect information, establish facts, and document customer solutions in Salesforce for further root-cause evaluation.
• Partner with Quality Assurance and Sales to provide technical data, requested documentation, and samples.
• Coordinate vehicle scheduling and shipment tracking with Logistics.
• Maintain knowledge of export shipments and provide required international shipping documentation.
• Participate in a customer service emergency phone rotation of approximately two weeks per quarter.
• Perform other duties as assigned.
• Contribute to process improvements and Lean/6Sigma initiatives to enhance efficiency.

Benefits

• Competitive compensation.
• Comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match.
• 11 paid holidays.
• Opportunities for continuous growth and development, including new challenges and collaboration across international business units.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level