Customer Account Representative

Affordable Home Furnishings•Monroe, LA

2d•Hybrid

About The Position

Join Affordable Home Furnishings as a Full-Time Customer Account Representative and be part of a dynamic team dedicated to excellence in furniture, appliance and electronics sales and customer service! This position is mostly onsite but also allows you to get out in the field and engage directly with customers, helping them navigate their journey through the rent-to-own process and acquire ownership of the items they need for their home. The excitement of interacting with customers and coming up with solutions to challenges they face while managing accounts and collections awaits you daily. With an attractive pay range of $37K - $45K per year, your hard work will be well rewarded. Embrace a flexible and energetic work culture that values your input and encourages forward-thinking strategies in retail management. This is a fantastic opportunity to grow within the team and advance your career at your own pace in to store management. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Snack/Drink Room, Employee Discounts, Critical Illness Policy, Accident Policy, Profit Sharing, 75% 401K match, Paid Sick Days, and Paid Vacations. Don't miss your chance to apply and elevate your career in an environment that truly values empathy and customer-centricity! Let us introduce ourselves Affordable Home Furnishings is a family owned and operated company committed to creating opportunities in the communities we serve-providing a safe supportive workplace with work-life balance and career growth for our team, while ensuring all customers have access to quality home furnishings and appliances with the highest level of customer service, no matter their financial situation. We treat our employees and customers like family, making a well furnished home more accessible for everyone. Our goal is to exceed our customer's expectations at every contact point, and every team member plays an important role in this mission.

Requirements

Valid driver's license with good driving record (class D chauffeur's license required in Louisiana and Mississippi)
Heavy lifting (Loading and unloading freight trucks)
Love of providing excellent customer service
Patience
Love of working with the public to help them furnish their homes with merchandise they can be proud of
Initiative
Excellent Communication Skills
Computer savvy
Negotiation Skills
Persuasion Skills

Responsibilities

Ensuring the showroom floor is inviting and ready for customers.
Setting up visually appealing showroom displays.
Assembling new furniture, appliances, and electronics.
Refurbishing previously rented items.
Assisting customers in-store, via phone, or for deliveries and returns.
Handling service calls and offering guidance to customers regarding their rented merchandise.
Diagnosing any issues that may arise with rented merchandise.
Account management (collections) including contacting customers to renew expired rental agreements.
Utilizing both phone outreach and field visits to maintain strong relationships and customer accounts.