Customer Account Representative Customer Account Representative

Landis+Gyr • Lafayette, IN

2d • $60,000 - $74,046

About The Position

The Customer Account Representative (CAR) serves as the primary point of contact for assigned customers, deployment teams, managed service programs, partners, distributors, agents, and the sales department. This role is responsible for managing daily order activities, ensuring accurate and timely processing of customer orders, and maintaining strong relationships across internal and external stakeholders. The CAR plays a key role in delivering exceptional customer service and supporting the overall success of the Order Management Team (OMT).

Requirements

• Exceptional people skills with a professional approach to customer communication.
• Strong ability to quickly learn and understand technical products and services.
• Skilled in troubleshooting and problem-solving with a proactive response to customer needs.
• Highly organized with excellent time management and prioritization abilities.
• Proven ability to build and maintain strong customer relationships.
• 2–5+ years of relevant experience in customer service, order management, or a related field.
• Associate degree in a related discipline or equivalent combination of education and on-the-job experience.
• Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, Outlook, and Teams.
• Manage order-related activities for customer orders and RMAs, ensuring timely and accurate communication.
• Foster positive relationships with customers, partners, internal teams, and the public through professional and responsive interactions.
• Proactively communicate order status or changes to assigned customers, partners, distributors, agents, and sales representatives.
• Collaborate daily with distributors, agents, project and program teams, and the sales team to provide support within the scope of the OMT.
• Provide backup support for fellow CARs as needed to maintain service continuity.

Nice To Haves

• Experience with order entry systems like SAP and customer inquiry platforms like ServiceNow are valuable.

Responsibilities

• Process and manage customer orders and Return Material Authorizations (RMAs) accurately and efficiently, ensuring compliance with contract terms and conditions.
• Partner with customers or required departments prior to order submission to confirm correct part numbers, pricing, and terms are in alignment with contracts or L+G policies.
• Monitor and collaborate with required departments on order progress from receipt of Purchase Order or Agreement through invoicing, including reviewing, releasing blocked orders, and billing schedules.
• Proactively communicating order updates and resolving inquiries.
• Collaborate with required departments to address customer requests on order status, product availability, ship dates, tracking of shipments, and pricing.
• Respond to incoming calls and attend meetings as needed for the OMT.
• Perform additional duties as assigned to support team and business goals.
• Uphold the company’s core values and Code of Conduct in all interactions.
• Represent the company professionally when engaging with internal and external stakeholders.

Benefits

• employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive
• three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays
• tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees