Customer Account Manager

Swift Transportation•Phoenix, AZ

About The Position

Swift Transportation is hiring a Customer Account Manager to provide account services for high-exposure or major customers. The role works with internal departments to balance freight and capacity across a territory while maintaining high service levels. It also builds customer relationships, develops short- and long-term value propositions, and supports efficient movement of customer freight. The position serves as an extension of Sales by soliciting business from assigned customers and using available capacity to expand revenue. The schedule is Monday through Friday, mornings, with an eight-hour shift. Compensation is $23–$26, depending on experience and qualifications.

Requirements

At least 2 years of experience in customer service or sales.
Ability to set priorities.
Ability to work in a fast-paced team environment.
Ability to adapt to changing priorities.
Bachelor's degree or an equivalent combination of education and/or experience.
Must be authorized to work in the United States; the company does not sponsor employment visas.

Nice To Haves

Previous experience in transportation.

Responsibilities

Provide customer account services to high-exposure or major accounts.
Work with internal departments to balance territorial capacity and freight while achieving high service levels.
Build internal and external relationships that deliver customer value and efficient freight movement.
Lead and solicit business from assigned customers using daily available capacity.
Serve as an extension of Sales to expand business revenue.
Maintain knowledge of customer contractual requirements.
Create monthly customer service-level reports and participate in service-oriented conference calls to provide definitions.