Customer Account Manager, EHRO Aftermarket (Onsite)
About The Position
Pratt & Whitney East Hartford Repair Operations (EHRO), a part repair station within its Aftermarket Network, is seeking a Customer Account Manager. The role serves as the primary point of contact for airline customers, ensuring timely communication, issue resolution, and on-time delivery of repaired parts. The Customer Account Manager partners closely with operations, engineering, and quality teams to meet customer commitments and provide an exceptional customer experience. The position is onsite in East Hartford, Connecticut. The successful candidate will build experience in aerospace aftermarket repair operations and customer relationship management, develop cross-functional problem-solving skills, and gain hands-on experience using SAP to support operational performance. U.S. citizenship is required because only U.S. citizens are authorized to access information under the program or contract. No security clearance is required.
Requirements
- One of the following education and experience combinations: an advanced degree and 6 months of experience in Operations, Business Management, Engineering, Manufacturing, Aftermarket, Aerospace, or Military; a bachelor's degree and 2 years of relevant industry experience; or an associate's degree or Technical/Military Training (A&P/AMT) and 4 or more years of relevant industry experience.
- Experience using Microsoft O365 and the Teams platform.
- U.S. citizenship is required.
Nice To Haves
- A degree in a STEM field; Engineering, Supply Chain, or Business fields are preferred.
- Strong technical and functional knowledge of turbine engines and/or Pratt & Whitney products.
- Experience reading and/or interpreting customer contracts.
- Ability to communicate across all levels of the organization and with external customers.
- Experience with SAP quoting, order creation, and order management modules.
- Experience determining export classification of technology in accordance with ITAR and EAR.
Responsibilities
- Build and maintain strong relationships with airline customers by understanding their needs and expectations.
- Communicate repair status, delivery commitments, and quotations in a timely and professional manner.
- Run and analyze daily delivery commitment and work-in-process (WIP) reports in SAP.
- Coordinate with operations, engineering, quality, and other stakeholders to meet customer requirements.
- Drive on-time delivery performance and proactively resolve issues affecting turnaround times.
- Prepare and provide customer quotations.
- Support continuous improvement initiatives that enhance customer satisfaction and operational performance.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Potential eligibility for annual short-term and/or long-term incentive compensation programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
