Customer Account Manager (Onsite)

RTX•East Hartford, CT

9d•Onsite

About The Position

The Commercial Materials & International Operations team is looking for the newest member of the Customer Solutions Team. This candidate will be on site at East Hartford, CT. This role is responsible for customer service of Pratt & Whitney / International Aero Engines AG / Engine Alliance spare parts business for our critical and strategic customers.

Requirements

Bachelor's Degree and 8 years of experience; Or Advanced Degree and 5 years of experience
Significant internal and external customer interface
Experience managing and prioritizing multiple conflicting priorities in a fast paced, dynamic work environment
Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

Demonstrated experience communicating with and delivering presentation to all levels of internal and external organizations
Frequent collaboration in a team environment; should also be able to work independently
SAP experience preferred
Aerospace / Aviation experience a plus

Responsibilities

Management and timely support of large, complex, & high-volume customers
Develop and maintain effective customer relationships through frequent communications (email, phone calls, customer in person visits)
Manage all aspects of customer order management to fulfill customer requirements on time
Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, others as required)
Identify and communicate/escalate critical part requirements for airline customers & shops
Support general customer operational issues related to spare parts
Engage with customers on a weekly basis in support of organizational sales goals
Responsible for key customer financial forecasting and execution
Support 24/7 AOG duty as needed on a limited basis
Up to 10% travel to customer sites
OMP planning and execution support