Account Manager (Onsite – Denver)

GigSmart•Denver, CO

1d•Onsite

About The Position

We're hiring an Account Manager to own our key customer relationships at GigSmart. You'll partner with national brands and multi-location operators across hospitality, warehousing, logistics, and stadiums — the customers running shifts at real scale. You'll be their strategic point of contact, helping enterprise teams get more value from G-Force, G-Flex, and G-Board, and growing each account alongside their business.

Requirements

4+ years of B2B account management experience
Track record of managing enterprise accounts with complex stakeholder maps
Excellent written and verbal communication
Comfortable in a fast-paced, tech-driven environment
Proficiency with HubSpot or comparable CRMs

Nice To Haves

Experience in staffing, workforce management, SaaS, or marketplace platforms
Familiarity with hospitality, logistics, warehousing, or large events

Responsibilities

Own day-to-day relationships with a portfolio of enterprise accounts and serve as their primary point of contact
Build account plans that map to each customer's goals, peak seasons, and expansion opportunities
Run monthly and/or quarterly business reviews with data-backed insights on usage, fill rates, and ROI
Identify upsell and cross-sell opportunities across the GigSmart product suite (G-Force, G-Flex, G-Board)
Forecast renewals and expansion accurately in HubSpot
Partner with marketing, support, and product to keep accounts running smoothly
Identify expansion opportunities — new locations, new shift types, new product lines
Spot churn risk early and pull in the right resources to fix it