Onsite Account Representative

Cardinal Health•Quincy, MA

11d•Onsite

About The Position

Cardinal Health is seeking a dynamic and results-oriented Onsite Core Account Manager to join our Medical Segment team. As an Onsite Core Account Manager, you'll have the unique opportunity to be deeply integrated with a key client, making a direct impact on their operations. We offer a supportive work environment and opportunities for professional development within a leading global healthcare company. Cardinal Health is seeking an Onsite Account Manager to be an integral part of our team, embedded directly within one of our key client accounts in the Medical Segment. In this role, you will be the primary Cardinal Health operational contact, ensuring seamless service delivery, fostering strong client relationships, and driving operational excellence for a single, critical customer. As an Onsite Account Manager, you won't just manage an account; you'll cultivate deep, lasting relationships with decision-makers, navigate complex healthcare environments, and strategically align Cardinal Health's offerings with our customers' evolving needs. You'll focus on operational efficiency, problem-solving, and ensuring our solutions consistently meet the client's expectations. If you thrive in a collaborative, hands-on environment and are dedicated to customer success, this is an excellent opportunity to grow your career with a global healthcare leader. Territory: Candidate should ideally be located in Cape Cod. Must be onsite in Hyannis 4+ days a week.

Requirements

Bachelor's degree in a related field, or equivalent combination of education and relevant work experience, preferred.
1-3 years of experience in account management, customer service, operations, or a related client-facing role, preferably within the healthcare industry.
Ability to establish and nurture strong, trusted working relationships with clients and internal teams.
Understanding of supply chain, logistics, and operational processes.
Ability to identify issues, analyze root causes, and facilitate effective solutions in a timely manner.
Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
A collaborative team player who can effectively coordinate with various internal departments to achieve client objectives.
A genuine commitment to understanding and meeting customer needs and ensuring their satisfaction.
This is an onsite position, requiring daily presence at the designated client facility.
Customer/Vendor credentialing may be required (this may include vaccinations).

Responsibilities

Serve as the primary onsite operational contact for an assigned prime vendor account, building and maintaining strong working relationships with key client stakeholders and decision-makers.
Act as a direct liaison between the client and various Cardinal Health internal teams (e.g., Customer Service, Field Service, Distribution) to ensure timely product availability, resolve issues, and manage any price discrepancies.
Identify and qualify new sales opportunities, developing and executing plans to introduce innovative solutions that meet both customer and Cardinal Health objectives.
Influence account profitability through strategic account management and value-driven solutions.
Support the day-to-day management of product and logistics issues within the client's operations.
Drive operational effectiveness and efficiency within the assigned account, identifying areas for improvement and implementing solutions.
Ensure the client's compliance with Cardinal Health programs and other contractual agreements, maximizing the value of our partnership.
Contribute to account profitability by ensuring efficient operations and identifying value-add opportunities.
Apply a solid working knowledge of Cardinal Health's offerings and the client's industry to support the delivery of tailored solutions.
Effectively facilitate addressing internal and external needs for the assigned account, with guidance from leadership as needed.
Identify and escalate potential new sales opportunities or solution needs within the assigned account to the appropriate sales teams.
Provide regular updates on key account metrics, operational status, and project progress to both the client and Cardinal Health management.
Support contract adherence and identify opportunities for product mix optimization within the assigned account.