Customer Account Manager

Franklin Electric

About The Position

Franklin Water Treatment, a Division of Franklin Electric, is seeking a reliable, customer-focused Account Manager to support dealer relationships and coordinate operations across a territory. The role is field-based and focuses on maintaining and developing dealer partnerships, addressing concerns with internal teams, and supporting warranty, return, and product issue processes. The Account Manager also helps communicate product updates, installation best practices, and technical resources to dealer partners.

Requirements

At least 3 years of experience in account management, territory sales, dealer support, business development, or customer relationship management.
Highly organized and dependable, with the ability to work confidently and independently in a field-based role.
Able to remain responsive and solution-oriented while balancing dealer support, operational coordination, and territory support coordination.
Motivated, focused, approachable, and able to build trust and cultivate long-term partnerships.

Nice To Haves

Bachelor’s degree in business, business management, marketing, engineering technology, or a related field is preferred.

Responsibilities

Manage and support existing dealer relationships throughout the territory, identifying opportunities for continued growth and strategic dealer development.
Coordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns efficiently.
Assist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution.
Ensure warranty and return requests are handled professionally, accurately, and in a timely manner.
Assist in communicating product updates, installation best practices, and technical resources to dealer partners.