Customer Account Manager- Kroger

The Marzetti Company•Columbus, OH

About The Position

The Customer Account Manager (CAM) supports the growth and execution of the Kroger business, with additional responsibility for Harris Teeter. The role manages assigned categories and customer responsibilities, develops relationships with key customer contacts, and acts as a liaison between the Marzetti Sales team and the customer. The CAM delivers sales objectives by aligning brand and customer strategies while following company policies and procedures. Working closely with the Director of Retail Sales, the CAM analyzes business performance and recommends and executes strategies and tactics to drive long-term volume and profitable growth. The role supports customer planning, trade and merchandising activities, forecasting, business reporting, and day-to-day account execution.

Requirements

Bachelor’s degree in Business, Economics, or a related field, or equivalent experience.
2–5 years of CPG HQ or Field Sales experience supporting key customers, including reporting, planning, selling, and sales execution.
Strong sales and customer relationship skills, with an understanding of business processes and/or Category Management.
Strong analytical skills and ability to translate customer and category data into actionable recommendations.
Ability to work effectively in a team environment and collaborate cross-functionally and across levels of the organization.
Strong technical skills, including MS Office (Excel, PowerPoint, Teams, etc.).

Nice To Haves

Direct Kroger experience.
Experience with 84.51°/Stratum, Market 6, syndicated data, Trade Management Systems, and related customer tools.

Responsibilities

Develop and maintain relationships with key Kroger and Harris Teeter contacts to achieve business objectives across distribution, shelving, merchandising, and promotions.
Analyze customer and category performance to identify opportunities, risks, and recommended actions.
Manage trade plan execution and updates within trade management and customer systems.
Support promotional planning and evaluate performance to maximize trade effectiveness.
Facilitate deduction management, including research, reconciliation, and resolution, with broker and internal Marzetti contacts.
Manage customer contracts and customer system requirements, including master data, new item setup, pricing, and related account information.
Partner with the Director of Retail Sales on customer strategy, trade, revenue, forecasts, and business performance.
Work with customers and internal teams to support trade planning, new item execution, and supply chain forecasting.
Partner cross-functionally with Marketing, Category Management, Demand Planning, Supply Chain, Finance, and other teams to support customer objectives.
Prepare for and participate in customer meetings, presentations, and business reviews.
Coordinate with broker partners to support execution of Kroger and Harris Teeter business plans.