Customer Account Manager-Small Ag and Turf

Hutson, Inc•Tecumseh, MI

16d

About The Position

The Hutson Customer Account Manager - Small Ag and Turf serves as the interface between the company and end users through customer qualification, equipment selection, document completion, and sales follow-up. The role requires learning and clearly explaining equipment features and operation, incentive programs, and financing options. The manager must accurately and promptly prepare and submit required documentation in accordance with company guidelines and provide an excellent customer experience consistent with Hutson’s commitment to continuous improvement.

Requirements

At least 5 years of equipment sales experience.
Bachelor’s degree in business, finance/accounting, or an agriculture-related discipline, or equivalent work experience.
Valid DOT Medical Card.
Extensive knowledge of John Deere and competitive equipment, as well as technology trends and advancements.
Knowledge of business, financial, and logistical management.
Effective listening skills.
Knowledge of relevant agronomic practices and trends.
Knowledge of key customer account agronomic operations.
Ability to use software applications such as Microsoft Office and internet functions.
Excellent customer relationship skills with current and future decision makers.

Responsibilities

Manage key customer account relationships to provide a differentiated customer experience.
Discuss and demonstrate represented equipment knowledgeably.
Understand and carry out required actions to achieve company goals.
Read and understand programs and incentives.
Identify potential Hutson customers using prospecting tools and the Customer Resource Management (CRM) system.
Greet Hutson customers and build rapport in a retail store or field environment.
Enter customer information into the CRM system in accordance with company guidelines.
Ask qualifying questions to determine whether a customer is a buyer or decision maker.
Help customers select appropriate equipment through discussion or demonstration.
Complete documentation required for sales, financing, and delivery.
Follow up after sales to ensure customers have a satisfactory experience.
Develop solutions for key customer accounts that save time, reduce risk, and increase profits.
Assist with preparing and executing company events, such as trade shows, fairs, and field days, as required.
Support management in pursuing corporate policies, plans, goals, and long-term objectives.
Foster a positive workplace through accountability, open communication, teamwork, and commitment to customer service.
Participate in business and department activities that help ensure a positive customer experience.