Customer Account Manager

Ontic • Creedmoor, NC

1d • Onsite

About The Position

Ontic is a fast-paced business with ambitious growth plans, dedicated to providing a safe, diverse, and evolving work environment in the aerospace and defense industry. We work with integrity, responsibility, safety, and accountability. Our team is looking for a Customer Account Manager to join them. This role reports to the Cell Manager and has an onsite work schedule in Creedmoor, NC. This position requires access to U.S. export-controlled information and requires a “U.S. Person” as defined by 22. C.F.R. §120.15 (U.S. Citizen, lawful permanent resident, asylee, or refugee). Ontic is a leading global aerospace OEM with over 1,300 employees across seven sites, experiencing significant growth.

Requirements

• Bachelor's degree, preferred HS diploma or GED
• 3+ years of relevant work experience
• Proficient with Microsoft Office Suite
• 1+ years of experience working in a cross-functional matrix organization

Responsibilities

• Full-cycle manage a portfolio of customer relationships, maximizing customer satisfaction and delivering on sales plans
• Ensure a zero-incident workplace environment
• Review warranty requests
• Review and provide repair quotes to customers
• Communicate repair status with customers through written, verbal and in person mediums, including onsite visits and weekly customer calls
• Full cycle customer relationship
• Communicate customer WIP reports
• Manage backlog and ship/reschedule dates
• Support the execution of the AM Production Meeting
• Create backlog and arrears burn down plans
• Prioritize activities of multi-functional team, considering financial, OTD and TAT targets
• Review and respond to customer liquidated damages claims
• Work with internal stakeholders to formulate responses to customer support requests
• Maintain pre-approved levels of rotatable stock

Benefits

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level