Customer Account Manager--Northwestern States

Stone Ground Bakery and Wheat Montana•Salt Lake, NM

23d•Hybrid

About The Position

We’re a growing commercial bread bakery with a team of 300, achieving $80M in annual sales. We’re seeking a customer-centric Account Manager to nurture client relationships, ensure satisfaction, and support our sales team’s growth.

Requirements

Proven experience as a Customer or Account Manager in a B2B or wholesale setting
Exceptional communication, relationship-building, and problem-solving skills
Strong organizational skills to manage multiple accounts and priorities
Ability to collaborate and coordinate with cross-functional teams
Comfortable with occasional travel for client meetings and events
Proficiency with CRM tools (Salesforce, HubSpot, etc.) and MS Office suite

Nice To Haves

Experience in the food manufacturing, CPG, or bakery industry
Background in logistics coordination or supply-chain environment
Analytical skills to interpret sales trends and inform strategic decisions

Responsibilities

Serve as the primary point of contact for established client accounts — building trust and ensuring ongoing satisfaction
Troubleshoot and resolve client issues quickly and effectively
Collaborate closely with sales managers and internal teams (production, logistics, quality, finance) to align on customer needs and expectations
Identify opportunities to upsell and expand existing accounts, helping to drive revenue growth
Monitor account health, track KPIs, and deliver regular status reports
Support and represent the company at trade shows, demos, and client events (approx. 25% travel)
Document interactions and project updates in our CRM system