Premium Manager - Northwestern University

Compass Group • Evanston, IL

2d • Onsite

About The Position

Create unforgettable premium experiences that set the standard! As a Premium Manager, you will oversee suites, clubs, and VIP hospitality areas, ensuring exceptional service, seamless operations, and elevated guest satisfaction across all premium spaces.

Requirements

• Bachelor’s degree in Hospitality, Business, or related field (or equivalent experience)
• 3+ years of experience in premium hospitality, food & beverage, or high-end service environments
• Experience managing teams in a fast-paced, guest-focused setting
• Knowledge of inventory management, cost control, and POS systems
• Food safety certification (ServSafe or equivalent)

Responsibilities

• Oversee daily operations of suites, clubs, and premium hospitality areas
• Manage staffing, scheduling, and training of premium service teams
• Ensure high standards of service, presentation, and guest experience
• Coordinate with culinary teams to execute premium menus and offerings
• Monitor inventory, ordering, and cost controls within premium areas
• Maintain compliance with safety, sanitation, and company standards
• Build relationships with VIP guests and key stakeholders to enhance experience

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager