Account Manager (Remote, United States)

M-Files

3h•Remote

About The Position

As an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention. This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives.

Requirements

Bachelor's degree and/or equivalent work experience as outlined
3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales
Proven ability to manage and grow a portfolio of existing B2B customer accounts
Strong communication and relationship-building skills with executive stakeholders
Proactive, customer-centric approach to retention and growth
Skilled in consultative selling and identifying customer needs
Comfortable collaborating cross-functionally in a fast-paced environment
Proficient in Salesforce or other CRM systems

Nice To Haves

Experience in information management, document/content management, or enterprise SaaS
Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand)
Experience managing mid-market or enterprise customer relationships
Background in industries such as Energy, Utilities, Financial Services, or Professional Services

Responsibilities

Serve as the primary point of contact for a portfolio of existing customers
Drive account expansion through upselling, cross-selling, and renewal strategies
Understand each customer’s business goals, challenges, and product usage to deliver ongoing value
Partner with Customer Success, Professional Services, and Product teams to support customer outcomes
Identify at-risk accounts early and coordinate retention strategies
Conduct regular account reviews and success check-ins
Maintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)
Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers
Travel for customer meetings or QBRs as needed

Benefits

Base + Commission: M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission (50/50 split, monthly payout)
10 paid holidays annually
Unlimited PTO
Matching 401K Plan (25% of employees' contribution up to the IRS max)
Health insurance (PPO and HDHP/HSA plans offered)
Dental insurance
Vision insurance
Employee Health Resource App
Monthly Remote Stipend
Life insurance (1x employee salary)
Short-term disability (employer paid)
Long-term disability (employer paid)
Flexible Spending Plan (medical and dependent)