Customer Account Manager, Military & Defense

RHINESTAHL CORPORATION•Mason, OH

2d•Onsite

About The Position

The Customer Account Manager, Military & Defense serves as the commercial and operational point of contact for assigned U.S. Government, military, and major defense OEM customers. The role coordinates customer requests, quotations, purchase orders, documentation, and delivery updates from initial request through fulfillment, working across Sales, Order Fulfillment, Supply Chain, Finance, Quality, Engineering, Logistics, and Service. The position manages RFQs, transactional quotations, bids, and follow-up; coordinates pricing, lead-time, technical, compliance, and availability inputs; and maintains opportunity and sales-funnel information. It reviews customer purchase orders against quotations, pricing, delivery commitments, and contractual requirements, including applicable FAR, DFARS, contractual flowdowns, and customer-specific government requirements. The role also supports government documentation and customer portal activities, including WAWF and DCMA-related interactions as applicable. The Customer Account Manager maintains accurate customer, quotation, order, and communication records in ERP, CRM, and customer portals; coordinates order and delivery status reporting; and communicates delays, risks, changes, and required customer actions. The role supports shipment, training, commissioning, acceptance testing, complaint, repair, spare-parts, invoice, and payment-related activities, escalating issues to appropriate owners and following them through resolution. The position is based in Mason, Ohio and is limited to U.S. citizens and lawful permanent residents, with the posting also stating that candidates must be U.S. citizens.

Requirements

Experience supporting U.S. Government, Department of Defense (DoD), military customers, or major defense OEMs.
Working knowledge and practical experience with FAR, DFARS, contractual flowdowns, and customer-specific government requirements, including identifying impacts on quotations, order processing, documentation, and fulfillment.
Knowledge of or experience with Wide Area Workflow (WAWF) and Defense Contract Management Agency (DCMA) requirements or processes for government or defense customer orders.
Direct experience preparing or submitting quotations and pricing, reviewing purchase orders, entering orders, and communicating order status for U.S. Government or major defense OEM customers.
Experience using government and customer portals for quotation, order, documentation, invoicing, or status-management activities.
Experience in customer account management, inside sales, order management, sales operations, or commercial operations in aerospace, defense, aviation, manufacturing, MRO, or another regulated technical environment.
Experience coordinating customer requests from quotation through order fulfillment and post-order support.
Experience coordinating pricing, lead-time, technical, quality, shipping, and billing inputs across internal teams; identifying discrepancies between customer requests, quotations, and purchase orders; and engaging appropriate owners to resolve them.
Strong attention to detail and ability to manage multiple customer accounts, contractual requirements, priorities, and deadlines while ensuring accurate and timely execution.
Experience preparing open-order or backlog reports, consolidating line-level production and delivery updates, and communicating delays, risks, changes, and required actions to customers.
Strong written and verbal communication skills and dependable follow-through.
Experience managing customer escalations, shipment issues, order changes, or invoice discrepancies through cross-functional coordination, maintaining action records, and following issues through resolution.
Experience using ERP, CRM, and Microsoft Office tools to maintain accurate customer, opportunity, quotation, and sales-order records and support reporting.
Commitment to company values and business ethics.
U.S. citizenship is required according to the posting; the role description also states it is limited to U.S. citizens and lawful permanent residents.

Nice To Haves

Experience with SAP, Epicor, Salesforce, and Excel.

Responsibilities

Serve as the primary commercial and operational point of contact for assigned U.S. Government, military, and major defense OEM customers.
Manage customer requests, RFQs, transactional quotations, bids, and follow-up from receipt through submission.
Coordinate pricing, lead-time, technical, compliance, and availability inputs with internal stakeholders; prepare quotations in SAP or coordinate with Pricing Specialists.
Create and maintain opportunities and sales-funnel information in Salesforce, and support supplier questionnaires and compliance documentation.
Review and process customer purchase orders against quotations, pricing, delivery commitments, and contractual requirements, identifying applicable FAR, DFARS, contractual flowdowns, and customer-specific government requirements for coordination.
Support government documentation and customer portal activities, including WAWF and DCMA-related interactions, as applicable.
Create and maintain accurate sales orders in SAP or coordinate order entry through the appropriate specialist, and issue order acknowledgements within established turnaround expectations.
Maintain accurate customer, pricing, delivery, billing, shipping, and order information; support pre-payment, pro-forma invoice, payment-plan, stock-availability, and advance-release activities.
Partner with Order Fulfillment to obtain line-level production, lead-time, and delivery updates and consolidate them into customer status reports.
Provide scheduled and ad hoc updates on open orders, proactively communicating delays, risks, changes, and required customer actions.
Coordinate shipment issues, training, commissioning, acceptance testing, complaints, repair requests, spare-parts inquiries, and other fulfillment activities as applicable.
Escalate unresolved customer or order issues to appropriate owners and track actions through closure.
Maintain accurate customer, opportunity, quotation, order, and communication records across ERP, CRM, and customer portals.
Coordinate with internal teams and external partners to support customer meetings, account reviews, and commercial execution.
Follow up on outstanding invoices and payments with Finance; Sales leadership retains accountability for negotiations and disputed-payment resolution.