Customer Account Manager

Terminix • Jacksonville, FL

3d

About The Position

The Customer Account Manager maintains and expands client relationships, supports client satisfaction and success, and serves as the primary point of contact for assigned accounts. The role manages client needs and provides solutions related to lake management services. It works with internal teams to develop tailored proposals and oversee project delivery, while identifying opportunities to grow accounts and improve client retention.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least 3 years of experience in account management, client relations, or sales; preferably in environmental services or a related industry.
• Valid driver's license from the state of residence.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and professionalism and diplomacy in challenging situations.
• Ability to work independently and collaboratively in a fast-paced environment while managing multiple tasks and priorities.
• Proficiency in MS Office Suite and CRM software.

Nice To Haves

• Experience in account management, client relations, or sales in environmental services or a related industry.
• Knowledge of lake management practices, environmental regulations, and water quality management.

Responsibilities

• Build and nurture long-term client relationships, understand client needs, and proactively address concerns.
• Serve as the main point of contact for assigned client accounts and manage all aspects of those relationships.
• Communicate with clients through email, phone calls, and meetings to provide service updates, address inquiries, and gather feedback.
• Assess client needs and collaborate with internal teams to develop tailored solutions and proposals.
• Coordinate and oversee client projects, ensuring timelines, budgets, and quality standards are met.
• Identify opportunities to upsell and cross-sell services or products to existing clients.
• Address client issues promptly, escalating complex matters to appropriate departments while ensuring client satisfaction.
• Develop strategies and initiatives to improve client retention and loyalty.
• Monitor industry trends, market developments, and competitor activities to identify opportunities for growth and improvement.
• Prepare reports on account status, client feedback, and key performance indicators for management review.

Benefits

• Competitive pay; many roles offer performance incentives.
• Career growth opportunities, including promotion from within.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus additional benefits; full-time colleagues can enroll upon hire, with benefits starting on day one.
• 401(k) retirement plan with company matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Health, safety, and flexibility prioritized by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level