Customer Account Coordinator
About The Position
The Customer Account Coordinator is responsible for delivering a high-quality customer experience by serving as a primary point of contact for customer to our key partners for inquiries, orders, and support needs. This role ensures timely, accurate, and solution-oriented communication while proactively identifying opportunities to improve customer satisfaction and operational efficiency. The position exists to strengthen customer relationships, support the sales process, and drive long-term customer value through responsiveness, collaboration, and continuous improvement.
Requirements
- 2+ years in a professional customer service, sales support, or office role
- Experience with CRM/ERP systems and strong Microsoft Office proficiency
- Customer-focused mindset with a strong sense of ownership
- Communication skills (clear, professional, and responsive)
- Problem-solving ability with attention to detail
- Organization & multitasking in a fast-paced environment
- Positive, empathetic, and professional demeanor
- Self-starter who proactively seeks solutions and improvements
- Strong collaborator who works effectively across teams
- Adaptable and open to learning in a dynamic manufacturing/sales environment
- Ability to build strong customer relationships and trust
- Comfort supporting technical or engineered products
- Alignment with values like ownership, responsiveness, and continuous improvement
Responsibilities
- Serve as the primary point of contact for customer inquiries (phone, email, in-person)
- Respond promptly and professionally to questions related to quotes, orders, shipping, and product details
- Investigate and resolve customer concerns with a solution-focused mindset
- Owns the coordination with engineering, sales, and operations to ensure timely resolution to customer escalations.
- Support order processing, updates, and account maintenance
- Ensure accuracy of customer data, pricing, and order status communication
- Partner with sales, engineering, and production teams to deliver seamless customer experience
- Route inquiries to appropriate team members when needed
- Identify customer needs, anticipate issues, and communicate solutions
- Perform follow-ups and quality checks to ensure satisfaction
- Utilize CRM, ERP, and internal systems to track interactions and manage work
- Contribute to process improvements and support continuous improvement initiatives
- Exemplify the Company Values of: Respect, Ownership, Innovation, and Contribution
- Follow all guidelines, policies, and procedures established by the Company including ISO27001 and ISO9001
- Be willing to evolve and grow professionally and personally
- Accept additional assigned responsibilities as assigned or when required by customer needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
