Customer Account Coordinator

International Paper • Minneapolis, MN

3d • Onsite

About The Position

The Customer Account Coordinator is responsible for communicating with customers, estimating and entering orders, and performing a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations. This role has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. The Customer Account Coordinator is responsible for multiple accounts of small to medium customers with high complexity.

Requirements

• Five years of customer relations experience
• High school diploma or GED

Nice To Haves

• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• 1+ years industry specific customer relations experience

Responsibilities

• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED