Customer Account Coordinator

International Paper • Indianapolis, IN

1d • Onsite

About The Position

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of SpaceKraft manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to large customers with high complexity.

Take customer orders either directly from customers or account managers in a timely manner with attention to detail.

Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

Process purchase orders, coordinate account credits, and maintain customer data.

Work with production staff and utilize IQMS system to achieve on-time customer deliveries.

Requirements

• High school diploma or GED
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust
• Excellent communication skills (both written and verbal)

Nice To Haves

• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience

Responsibilities

• Communicate with customers
• Estimate and enter orders
• Facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations
• Take customer orders either directly from customers or account managers in a timely manner with attention to detail
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions
• Process purchase orders, coordinate account credits, and maintain customer data
• Work with production staff and utilize IQMS system to achieve on-time customer deliveries

Benefits

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees