Customer Account Coordinator

International Paper•Shakopee, MN

7d•Onsite

About The Position

The Customer Account Coordinator is responsible for communicating with customers, estimating and entering orders, and performing a variety of additional activities to facilitate excellent customer relationships. This role supports Sales, Manufacturing, and shipping operations, and requires a basic understanding of manufacturing processes. The coordinator works with production staff to achieve on-time customer deliveries and is responsible for managing multiple accounts of small to medium complexity customers. Key tasks include taking customer orders, placing timely orders for production materials, communicating with customers about order status, quotations, changes, confirmations, complaints, and questions. The role also involves processing purchase orders, coordinating account credits, maintaining customer data, and utilizing the KIWI system to ensure on-time deliveries.

Requirements

High school diploma or GED
Five years of customer relations experience
1+ years industry specific customer relations experience
Action Oriented
Being Resilient
Customer Focus
Instills Trust

Nice To Haves

Experience working in a manufacturing environment
Computer data-entry experience
Experience in the corrugate box industry

Responsibilities

Communicate with customers regarding order status, quotations, order changes and confirmations, complaints, and questions.
Estimate and enter orders.
Take customer orders directly from customers or account managers.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Process purchase orders.
Coordinate account credits.
Maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
Manage multiple accounts of small to medium complexity customers.