Customer Account Coordinator

The Hibbert Group•Robbinsville Township, NJ

6d•$0 - $50,000•Hybrid

About The Position

The Hibbert Group, a 145-year-old integrated marketing solutions provider, is seeking candidates with 1-3 years of experience for a Customer Account Coordinator role. This position offers opportunities for growth and advancement within the company. The role involves providing exemplary support to clients, requiring strong communication skills, proficiency in MS Office, and the ability to thrive in a fast-paced, dynamic environment. A hybrid work schedule is available after initial training. The Hibbert Group supports multiple industries, specializing in Life Science, Semiconductor, and Telecommunications, and offers services such as Database Services, Customer Engagement, Global Fulfillment, Life Sciences, Professional Services, and Digital Solutions.

Requirements

Prior customer service experience, including direct written and verbal client contact.
Experience successfully handling high volume emails and staying current.
Intermediate skill level with MS Excel and Word.
Effective written and verbal communication skills.
Excellent organizational skills with an emphasis on setting priorities in a fast-paced environment.
Some college preferred.

Nice To Haves

Knowledge of the direct marketing industry is highly valued.

Responsibilities

Work directly with clients to ensure the success of their marketing programs.
Process orders and post receipts.
Handle customer requests.
Maintain inventory levels using computerized inventory systems.
Track shipments.
Provide clients with regular updates on program/project status and deliverables.
Successfully complete job duties independently while knowing when to seek assistance.
Adhere to all quality control standards and ensure processes are followed precisely.
Provide documentation to capture best practices, meeting ISO and client standards.