Customer Service Account Coordinator
About The Position
Established in 1962, Great Northern is a local, privately owned paper-based packaging manufacturer with a long history of providing secure, stable, and meaningful positions. You will experience a collaborative team-first, safe, clean, enjoyable, and predictable workplace where team members support and care for one another. Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives. Great Northern is committed to making a difference in the lives of our team members, customers, and the communities in which we live and work. Many of our team members were referred by their friends and families who are already a part of the Great Northern team. Position Summary Partners with outside Account Manager to facilitate the sale of packaging products. Manages and coordinates customer orders and inquiries and interfaces with related manufacturing and shipping personnel, ensuring quality products are received by the customer as purchased.
Requirements
- Pride in your work
- Be on time
- Work safely
- Work effectively with others
- Be optimistic
- Take ownership of your responsibilities
- Look for continuous improvement opportunities
Responsibilities
- Coordinates with Account Manager on existing and new business opportunities
- Processes inquiries regarding orders, price requests, basic product information, verification of ship date, expediting orders, ordering samples, etc.
- Reviews orders for accuracy, calculates and verifies product pricing per established company schedules, and enters all order information including customer, product, board, pricing, quantity, and ship dates
- Processes price quoting, which includes obtaining freight rates and creating and forwarding quotes to customer
- Expedites product orders through manufacturing and shipping
- Creates, updates, and maintains account price pages
- Creates new customers in the CRM database. Collects all necessary documents on all potential new customers
- Resolves customer complaints and processes credits as needed
- Processes artwork/design and obtains approval for print requests
- Contacts customers who are past due on invoices
- Coordinates with other Account Coordinators and Account Managers on cross territory sales
- Connects, assists, and redirects phone calls and emails
Benefits
- Competitive 401K with company match
- Historically generous profit-sharing retirement savings contribution
- Paid vacation during your first year of employment
- 10 paid holidays/year
- Medical plan options
- Dental and vision insurance
- Company provided life insurance
- Opportunity to purchase additional life insurance
- Near-site clinic provided free of charge to team members and their families
- On-site nurse available
- Health/fitness reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
