Customer Service / Account Coordinator

Distro•Miami, FL

1d•Onsite

About The Position

We are seeking a motivated and detail-oriented Account Services Representative to join our growing team. This role serves as the primary point of contact for customers, working closely with internal production, vendors, and operations teams to ensure projects are completed accurately and on time. This is a fast-paced, hands-on role where no two days are the same. Ideal for someone who enjoys multitasking, problem-solving, and working in a team-driven environment.

Requirements

1–3 years of experience in customer service or account support
Strong communication and interpersonal skills
Detail-oriented with strong organizational skills
Ability to work in a fast-paced, high-volume environment
Proficient in Microsoft Office
Must be fluent in English

Nice To Haves

Experience in commercial printing is a plus

Responsibilities

Communicate daily with customers, account executives, and production teams regarding project status and timelines
Gather and verify job requirements before production to ensure accuracy
Enter job specifications into internal systems and manage scheduling
Coordinate with vendors, production staff, and customers to ensure timely execution
Identify and resolve issues by collaborating across departments
Track production runs and ensure accurate documentation for billing
Maintain and update customer and job records
Coordinate shipments with warehouse and logistics teams