Customer Service Account Coordinator
About The Position
Great Northern is a privately-owned paper-based packaging manufacturer founded in 1962, offering secure, stable, and rewarding careers. They focus on producing sustainable, eco-friendly products for national brands and aim to make a positive impact on their team members, customers, and communities. This role involves coordinating workflow from estimates to finished product, acting as a communication link between various departments and external vendors, and managing all aspects of customer orders. The position also includes coverage for the Receptionist during vacations or breaks. The company fosters a collaborative, safe, clean, and enjoyable workplace with opportunities for growth. This position is eligible for a hybrid work schedule after an initial 3-6 month training period, which will involve 3 days in the office and 2 days working from home.
Requirements
- Bachelor’s Degree from four-year college or university, or two to four years related experience and/or training, or equivalent combination of education and experience.
- Excellent interpersonal and communication skills with a positive attitude.
- Prior experience in manufacturing or printing is a plus.
Responsibilities
- Provide communication links between the customer, design, production, sales, and outside vendors.
- Manage all aspects of customer orders; including, but not limited to estimating, quoting, purchasing, order entry, building relationships, invoicing, managing inventory levels, and job costing.
- Provide coverage for the Receptionist when on vacation or work breaks.
- Other duties, as assigned.
Benefits
- medical
- dental
- vision
- life insurance
- paid vacation
- paid holidays
- profit sharing
- 401(k) with company match
- safe, clean, friendly environment
- room for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
