Customer Service - Account Coordinator

Great Northern•Oshkosh, WI

20h•$26•Onsite

About The Position

Coordinate all workflow from estimates to finished product and related functions, all with commitment to the Great Northern - Oshkosh Value Proposition. Estimates product costs according to customer requirements. May include requesting quotes for outsourced materials from vendors. Provides price levels in conjunction with the sales team for approval. Thinks outside the box to propose new ways of looking at things to meet the customer’s needs and win the business. Receives customer order information directly from customers or account manager. Brings together all of the necessary order entry specifications and details so the order can be manufactured and delivered per the customer’s request, including art, manufacturing & shipping to meet the customer’s expectations. Enters all order specification information into the system including customer, product, boards, dies, inks, design, pricing, ship dates, etc. Expedites orders through design, prepress, production and shipping. Communicates with production, shipping, sales and outside vendors to meet customer needs. Checks all invoices for customer orders in a timely fashion and helps resolve discrepancies. Report customer complaints (using Epicor) to Quality Assurance System. Coordinates with shipping for pick-up and delivery of both incoming inventory and outgoing customer orders. Tracks due dates, shipments and receipt of products by the customer. Monitor finished goods inventories and aged inventory warehouse levels. Notifies customers of price changes and delays. Other duties, as assigned.

Requirements

Pride in work
Punctuality
Ability to work safely
Ability to work effectively with others
Optimism
Ownership of responsibilities
Proactive in seeking continuous improvement opportunities

Nice To Haves

Experience with Epicor

Responsibilities

Estimate product costs according to customer requirements, potentially requesting quotes for outsourced materials from vendors.
Provide price levels in conjunction with the sales team for approval.
Receive customer order information directly from customers or account managers.
Gather all necessary order entry specifications and details for manufacturing and delivery.
Enter all order specification information into the system, including customer, product, boards, dies, inks, design, pricing, and ship dates.
Expedite orders through design, prepress, production, and shipping.
Communicate with production, shipping, sales, and outside vendors to meet customer needs.
Check all invoices for customer orders in a timely fashion and help resolve discrepancies.
Report customer complaints (using Epicor) to the Quality Assurance System.
Coordinate with shipping for pick-up and delivery of incoming inventory and outgoing customer orders.
Track due dates, shipments, and receipt of products by the customer.
Monitor finished goods inventories and aged inventory warehouse levels.
Notify customers of price changes and delays.