Customer Service Account Coordinator

L2 Brands•Penn Township, PA

3d•Onsite

About The Position

About L2 Brands At L2 Brands, we create the apparel and accessories people actually want to wear. For more than 30 years, we’ve been designing custom-logo apparel, headwear, and home décor for colleges, resorts, golf brands, and companies across the country. Through our family of brands — League, Legacy, Ouray, and Locale — we help people show off the places, teams, traditions, and communities they love. If you’ve ever lived in your favorite college hoodie or grabbed a souvenir hat on vacation, there’s a good chance we made it. The Role – Customer Service Account Coordinator We’re looking for a Customer Service Representative who thrives on organization, consistency, and keeping things running smoothly behind the scenes. You’ll manage your own group of customer accounts, solve problems, answer questions, and help ensure every order stays on track from start to finish. This role is perfect for someone who: Loves structure and clear processes Enjoys staying busy and organized Communicates professionally and confidently Can juggle multiple tasks without losing attention to detail Takes pride in getting things right the first time

Requirements

High school diploma or GED
2+ years of customer service experience (office or call center preferred)
Strong written and verbal communication skills
Comfort with computers and learning new systems
Ability to stay focused in a quiet, structured work environment with scheduled breaks

Responsibilities

Becoming the go-to contact for your assigned customer accounts
Answering customer questions by phone and email with professionalism and personality
Processing orders, updates, and returns accurately and efficiently
Troubleshooting issues and finding solutions independently
Working closely with Production, Merchandising, and Sales teams to keep orders moving
Keeping organized records and detailed customer notes
Helping create a positive experience for every customer interaction