Customer Account Coordinator
About The Position
The Morning Star Company is seeking a Customer Account Coordinator to support the specialty ingredient sales business unit. This role is crucial for ensuring the long-term success of the enterprise by providing impeccable service, accurate and timely shipments, invoice processing, and coordination of business unit activities. The selected colleague will also be responsible for identifying and prospecting new business, analyzing market factors, and building relationships that lead to sales opportunities. The specialty ingredient sales business unit aims to be a full-service tomato ingredient supplier with superior services and supply-chain solutions for unique customers. This position requires collaboration with sales, marketing, transportation, and logistics teams, as well as the ability to work independently in a fast-paced environment.
Requirements
- Excellent computer skills (Microsoft Excel, Outlook, Word, PowerPoint)
- Knowledge of methods and techniques for conflict resolution
- Fluent in English; effective written and verbal communication
- Enjoys customer interaction
- Quick learner
- Strong work ethic
- Adapts to change quickly
- Works well under pressure
- Honest, forthright and trustworthy - not political
- Persistent in getting results, but patient
- Must be able to thrive in an active, fast-paced environment
Responsibilities
- Receiving, entering and tracking customer orders.
- Traffic coordination for customer accounts.
- Respond to and resolve difficult and sensitive inquiries and complaints.
- Follow and reconcile customer contract commitments on a regular basis to ensure compliance with agreed upon shipping periods.
- Ensure product is allocated accurately.
- Communicate with sales, distribution and accounting colleagues as well as customers on orders then follow up as needed.
- Compile, maintain, process and prepare a variety of records and reports.
- Identifying and prospecting new business.
- Mining and analyzing market factors with the intent to understand the market and establish relationships that lead to the option to sell.
Benefits
- Comprehensive health plan, including medical, dental, and vision
- Full monthly premiums paid for the Colleague and all eligible family members
- Contribution to Colleagues' Health Savings Accounts
- 401K plan with 4% match for year-round Colleagues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
