Customer Account Coordinator

The Morning Star Company • Los Banos, CA

1d • Onsite

About The Position

The Morning Star Company is the largest independent producer of bulk tomato ingredient products (tomato paste and diced tomatoes) in the world, also producing canned tomatoes, tomato products, and specialty sauces. The company operates three tomato processing facilities in Central California, processing 35% to 40% of the California processing tomato crop, and employs approximately 450 year-round and 2,500 seasonal colleagues. Known for innovation and integrity, Morning Star is structured through Mission Focused Self-Management, where colleagues operate without titles or an appointed hierarchy, with authority being lateral and guided by the company's Mission.
The mission of this Customer Account Coordinator role is to ensure the long-term success of the enterprise by supporting the specialty ingredient sales business unit. This involves providing impeccable service to ensure accurate and timely product shipments, processing invoices, and tracking, reporting, and coordinating business unit stepping-stones to achieve overall excellent customer satisfaction. Additionally, the colleague will be responsible for identifying and prospecting new business, mining and analyzing market factors to understand the market, and establishing relationships that lead to sales opportunities. The specialty ingredient sales business unit aims to be a full-service tomato ingredient supplier, providing unequivocally superior services and supply-chain solutions to specialty and geographically unique customers. The selected colleague will need to work in conjunction with sales, marketing, transportation, and logistics, as well as effectively independently, in a fast-paced environment.

Requirements

• Excellent computer skills (Microsoft Excel, Outlook, Word, PowerPoint)
• Methods and techniques for conflict resolution
• Fluent in English; effective written and verbal communication
• Enjoys customer interaction
• Quick learner
• Strong work ethic
• Adapts to change quickly
• Works well under pressure
• Honest, forthright and trustworthy - not political
• Persistent in getting results, but patient
• Must be able to thrive in an active, fast-paced environment

Responsibilities

• Receiving, entering and tracking customer orders
• Traffic coordination for customer accounts
• Respond to and resolve difficult and sensitive inquiries and complaints
• Follow and reconcile customer contract commitments on a regular basis to ensure compliance with agreed upon shipping periods
• Ensure product is allocated accurately
• Communicate with sales, distribution and accounting colleagues as well as customers on orders then follow up as needed
• Compile, maintain, process and prepare a variety of records and reports
• Identifying and prospecting new business
• Mining and analyzing market factors with the intent to understand the market and establish relationships that lead to the option to sell

Benefits

• Top-tier, comprehensive health plan, including medical, dental, and vision
• Company pays the full monthly premiums for the Colleague and all eligible family members
• Company contributes to Colleagues' Health Savings Accounts
• Year-round Colleagues are eligible to enroll in our 401K plan, with 4% match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees