Custodial Zone Manager

ABM US•Washington, DC

About The Position

The Custodial Zone Manager assumes ownership for contracted services at a building or campus and leads operational and administrative activities while maintaining effective cost control measures. The role oversees recruitment, safety, productivity, and quality of operations. The scheduled shift is Monday through Friday, 6:00 a.m. to 3:00 p.m. EST.

Requirements

High school diploma or GED.
Strong knowledge of cleaning techniques, materials, and equipment.
Experience with custodial management software and tools.
Valid driver’s license.
Ability to successfully complete all ABM and client screening requirements.
Excellent leadership and team management skills.
Strong organizational and time-management skills.
Effective communication and interpersonal skills.
Attention to detail and commitment to quality.
Ability to work independently and make decisions in a fast-paced environment.
Computer literacy, specifically with Microsoft programs.
Ability to perform physical tasks, including lifting, bending, and operating cleaning equipment.
Availability to work flexible hours, including early mornings, evenings, weekends, and holidays, as needed.

Nice To Haves

Degree in facilities management, hospitality, or a related field.
10 or more years of experience in custodial or janitorial services, with at least 2 years in a supervisory role.
Relevant certifications such as Certified Custodial Technician (CCT) or Cleaning Management Institute (CMI).

Responsibilities

Establish and maintain strong client relationships with assigned accounts.
Identify opportunities and lead the team in implementing process changes effectively.
Promote a strong safety culture and safe work environment.
Recruit, manage, and lead professional employees and supervisors, with a focus on continuous improvement.
Motivate and develop the team while supporting organizational change.
Ensure work assignments and schedules meet departmental, facility, and contractual needs; plan, develop, and assign schedules to achieve service delivery expectations.
Perform daily quality-control inspections to ensure quality standards are met or exceeded.
Adapt departmental plans and priorities to address operational challenges.
Conduct time studies to optimize operational tasks, schedules, and staff allocation.
Identify opportunities to increase revenue by offering additional or periodic services to the client.
Manage performance reviews, set clear job expectations, coach and direct staff, and use disciplinary action when necessary.
Complete special projects and other duties as assigned.