Custodial Manager

ABM US•North Charleston, SC

About The Position

The Custodial Manager oversees and manages janitorial services for assigned client sites, ensuring cleaning operations are efficient, meet client expectations, and comply with company standards. The role involves leading janitorial staff, coordinating schedules and supplies, maintaining quality and safety, managing budgets, and serving as the primary client contact. The manager also addresses operational issues, reports on project performance, and implements improvements to enhance service delivery.

Requirements

High school diploma or equivalent.
At least 2 years of experience in janitorial management or a related field, including project management or supervisory experience.
Strong leadership and team-management skills, including the ability to motivate and guide a diverse team.
Excellent verbal and written communication skills and the ability to interact effectively with clients, staff, and senior management.
Strong analytical and problem-solving skills, including the ability to make quick, informed decisions in a fast-paced environment.
Exceptional organizational skills and the ability to manage multiple projects and priorities simultaneously.
Proficiency in Microsoft Office Suite and familiarity with janitorial equipment and products.
High attention to detail.
Ability to perform physical tasks as needed, including walking, standing, and lifting supplies or equipment.
English reading, writing, and comprehension skills.

Nice To Haves

Experience managing multiple sites or large-scale projects.
Experience working with union employees is highly preferred.
Spanish language skills.

Responsibilities

Oversee planning, execution, and completion of janitorial projects across assigned client sites, ensuring tasks are completed on time and within budget.
Manage and lead janitorial staff by providing direction, training, and support, and ensuring high-quality work and adherence to safety protocols.
Serve as the main point of contact for clients, address concerns, maintain relationships, and hold regular meetings about project progress and performance.
Coordinate staff schedules to ensure adequate coverage for shifts and projects, and respond to staffing challenges such as absences or emergencies.
Implement and monitor quality-control procedures and conduct inspections to ensure cleanliness, sanitation, and compliance with client specifications and company standards.
Ensure janitorial activities comply with safety regulations and company policies, promote a safe work environment, and address safety concerns.
Oversee procurement, inventory, and maintenance of cleaning supplies and equipment.
Resolve project issues, including equipment failures and client complaints, by implementing effective solutions.
Prepare and submit reports on project status, staff performance, and issues, and provide data-driven insights to management.
Monitor project budgets, control costs, and identify cost-saving opportunities without compromising service quality.
Keep up to date with industry trends and best practices, and implement process improvements to enhance operational efficiency and effectiveness.