Custodial Services Supervisor (Johns Hopkins Housing Operations)
About The Position
The Custodial Services Supervisor manages custodial staff in assigned buildings and is responsible for staff performance and service quality. The supervisor fosters cooperation between Facilities and Real Estate and the university departments receiving custodial services, maintains high service standards, and holds staff accountable for routine and project work. The supervisor works in accordance with the Manager of Custodial Services while independently solving problems and making routine decisions, including those involving overtime authorization, emergency response, progressive discipline, and customer needs. The role requires effective communication throughout the organization and maintaining fair, firm, and professional relationships with subordinates. The supervisor reports to the Manager of Custodial Services and/or the Custodial Services Manager on the assigned shift and has direct authority over custodians in assigned buildings.
Requirements
- High school diploma or equivalent.
- Five years of experience in facilities operations or custodial services.
- Valid driver’s license with a good driving record.
- Strong oral and written communication skills, including the ability to communicate at all levels of the organization.
- Ability to solve problems and make decisions independently.
- Ability to maintain fair, firm, and professional relationships with subordinates.
- Ability to work off shifts as needed.
Nice To Haves
- Knowledge of cleaning chemicals, equipment, and processes.
- Prior supervisory experience in a service business.
- Custodial experience.
- Associate or bachelor’s degree.
Responsibilities
- Maintain close contact with the Manager of Custodial Services about the custodial needs of assigned facilities.
- Conduct frequent physical inspections to ensure services are provided as directed.
- Participate in the quality assurance program implemented by the Manager of Custodial Operations.
- Oversee proper use and care of equipment and supplies.
- Assist in developing guidelines for standards in custodial and other programmed activities.
- Assist with coordination and performance of departmental responsibilities for special events and daily function setups.
- Supervise bargaining unit custodial staff in assigned buildings.
- Assist with personnel management, including interviewing prospective staff, disciplining and coaching employees, and upholding contractual and university personnel guidelines.
- Compute and document weekly employee work hours and monitor and track attendance.
- Provide one-on-one and group training to employees.
- Foster an inclusive and respectful working environment and promote employee morale.
- Foster cooperative relationships between Facilities and Real Estate and university departments receiving custodial services.
- Maintain service quality and supervise staff performing custodial work.
- Hold custodial staff accountable for performance and departmental objectives.
- Make decisions regarding overtime authorization, emergency response, progressive discipline, and customer needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
