Culture and Engagement Specialist

Student Loans Company • Darlington, SC

23h • Hybrid

About The Position

This full‑time, permanent role offers a rewarding balance of insight and action, turning colleague feedback into tangible improvements that make a real difference to people and business outcomes. As a Culture & Engagement Specialist, you will lead organisation‑wide listening and engagement activity, using curiosity, creativity and analysis to design interventions that genuinely improve the colleague experience. There is real scope to explore new ways of doing things and continuously improve, working in a team that values professional curiosity supported by insightful data. You will partner with stakeholders across all SLC directorates, building a strong internal network and enhancing your personal profile as a trusted culture and engagement expert. This is a meaningful opportunity for someone passionate about making things better for people, while strengthening organisational performance. All candidates must submit a CV and a personal statement of no more than 300 words outlining their suitability for the role.

Requirements

• Demonstrable skill in gathering, interpreting and using qualitative and quantitative colleague sentiments and insight to inform culture and engagement interventions, practical opportunities for improvement and support evidence‑based programme decision‑making
• Excellent communication and storytelling skills, able to convey cultural insight, complex data and strategic priorities in an engaging, compelling way to diverse audiences
• Strong stakeholder management skills, with the ability to work collaboratively across People teams and wider organisation
• Ability to plan, prioritise and deliver multiple initiatives simultaneously with minimal supervision, meeting agreed timescales and quality standards
• Sound judgement and professionalism when handling sensitive colleague feedback, ensuring confidentiality, integrity and appropriate escalation where required
• Ability to adapt approach and messaging to suit different audiences, organisational contexts and levels of change readiness
• Practical experience delivering culture, engagement or colleague listening activities within a complex organisation
• Experience gathering, analysing and interpreting colleague feedback from multiple sources, such as surveys, focus groups or qualitative insight
• Proven experience working with a wide range of stakeholders, building effective relationships and influencing without formal authority
• Experience translating insight and feedback into practical recommendations and actions that support organisational priorities
• Experience contributing to cross‑functional projects or programmes, balancing business‑as‑usual delivery with improvement activity
• CIPD qualification (Level 3 or working towards Level 5) or relevant experience
• Relevant CPD in engagement, culture, inclusion or wellbeing or demonstrable interest and engagement in engagement, culture, inclusion or wellbeing

Responsibilities

• Lead organisation‑wide listening and engagement activity
• Design interventions that genuinely improve the colleague experience
• Partner with stakeholders across all SLC directorates
• Build a strong internal network
• Enhance personal profile as a trusted culture and engagement expert

Benefits

• A Civil Service Pension with an employer contribution of 28.97%
• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed