Culinary Call Center Associate - Culinary/Nutrition

Kettering Health • Kettering, OH

1d

About The Position

The Culinary Call Center Associate supports patient care by accurately processing meal orders and assisting patients with menu selections that align with dietary restrictions. The role provides excellent customer service and promotes patient safety and satisfaction by collaborating with clinical and culinary teams to deliver meals that meet individual nutritional needs. The employee performs other duties as assigned and carries out all responsibilities in alignment with Kettering Health's mission, vision, values, and B Safe program.

Requirements

• High school diploma or equivalent.
• One year of customer service, administrative support, or call center experience.
• Strong verbal and written communication skills.
• Ability to use food service or call center software for order entry and record-keeping.
• Basic understanding of nutrition and dietary restrictions.
• Attention to detail and accuracy.
• Ability to handle confidential patient information in compliance with HIPAA.
• Customer service orientation.
• Ability to work collaboratively with clinical and culinary staff.
• Problem-solving and conflict resolution skills.

Nice To Haves

• Experience in a healthcare call center or food service environment.
• ServSafe Certification.

Responsibilities

• Accurately process patient meal orders.
• Assist patients with menu selections that align with their dietary restrictions.
• Provide excellent customer service.
• Collaborate with clinical and culinary teams to deliver meals that meet individual nutritional needs.
• Perform other duties as assigned.
• Use personal protective equipment according to Culinary and Nutrition Care policy.
• Wash hands according to KHN policy.
• Provide excellent customer service to internal and external customers according to KHN standards.

What This Job Offers

• Education Level: High school or GED