CTO

Impact Payments Recruiting•Newport Beach, CA

10d

About The Position

Under the direction of the CEO and COO, the CTO manages and oversees product development and technology infrastructure. The role provides strategic and tactical planning, development, evaluation, and coordination of information and technology systems, and designs, implements, and evaluates product technology for customers and internal end users. The CTO directs technology operations in line with established goals, objectives, and policies; continually analyzes the environment for productivity and efficiency; sets the technical direction for the team; evolves systems architecture; and makes technology choices. The CTO implements programs to support the organization’s growth and profit plan and introduces improved processes and management methods to increase ROI, optimize workflows, and improve customer satisfaction. The position mentors and guides employees and manages multiple information and communications systems and projects, including voice, data, imaging, and office automation. It also oversees system security and business continuity programs and implements new business initiatives, including system design, implementation, and performance management.

Requirements

Bachelor’s degree in Computer Science, Business Administration, or a related field, or equivalent experience.
More than 10 years of progressive operations and managerial experience in Information Technology.
Proven track record managing technology infrastructure and application development.
Familiarity with desktop, notebook, handheld, and server computer hardware.
Familiarity with local and wide area network design, implementation, and operation.
Familiarity with Windows, Unix, and Linux operating systems.
Demonstrated experience leading the design, development, delivery, support, and maintenance of large-scale, high-performing, technically complex, reliable, and robust online applications.
Experience in the payments industry and working knowledge of its competitive landscape, product and service offerings, and associated technologies.
Working knowledge of contact center technologies, including analytical tools and technologies and their key functions and value.
Demonstrated critical analysis skills.
Understanding of performance measurement concepts, including advanced analytical skills.
Previous P&L responsibility.
Excellent problem-solving skills and the ability to use good judgment to make recommendations and decisions.
Experience with nearshore and offshore application development teams and processes.
Strong leadership skills; responsive and flexible.
Ability to establish new processes and systems.
Strong project management and organizational skills.

Responsibilities

Provide strategic and tactical planning, development, evaluation, and coordination of information and technology systems.
Design, implement, and evaluate product technology that supports customers and internal end users.
Manage technology operations by directing and coordinating activities consistent with established goals, objectives, and policies.
Continuously analyze the current environment for productivity and efficiency results.
Set the team’s technical direction, evolve systems architecture, and make appropriate technology choices.
Implement programs that support attainment of the organization’s business plan for growth and profit.
Implement improved processes and management methods to generate higher ROI, optimize workflows, and improve customer satisfaction.
Provide mentoring and guidance to subordinates and other employees.
Manage multiple information and communications systems and projects, including voice, data, imaging, and office automation.
Oversee and evaluate system security and business continuity programs.
Implement new business initiatives, including system design, implementation, and performance management.