CST Working Supervisor

4 Over llc•Columbus, OH

1d•$65,000 - $70,000•Onsite

About The Position

The CST Working Supervisor provides leadership for the Customer Service Team, which includes customer service, estimating, job planning, prepress, and plating. The supervisor coordinates project flow and department operations to meet customer schedules and production expectations across functions and shifts. The role also oversees department equipment and supplies, employee training and schedules, work procedures, quality and error reporting, inventory practices, and adherence to company policies. The position is performed in person at the plant during scheduled work hours.

Requirements

Excellent written and oral communication skills.
Excellent computer skills in MS Office, internet, email, and the Monarch system, gained through formal study or job experience.
Solid understanding of prepress, printing, graphic arts, and variable print workflow, gained through formal study or job experience.
Ability to cooperate with coworkers and co-supervisors.
Ability to read and understand job tickets, proofs, and other job-related paperwork in English.
Good decision-making skills and willingness to take responsibility for department work.
Ability to maintain confidentiality.
Dependability and ability to plan ahead.
Commitment to finding ways to save money for Hopkins Printing and its customers.
Ability to set a high standard of conduct representing the Hopkins Printing Mission Statement.
Ability to work in person at the plant during scheduled work hours.

Responsibilities

Coordinate project flow through estimating, planning, prepress, plating, and customer service to meet customer project schedules.
Ensure customer expectations, schedules, and production rates are met across department functions and shifts.
Ensure estimates, proofs, and press plates are accurately prepared and produced on time.
Maintain department equipment in good mechanical condition, including a preventive maintenance program for the plate processor.
Coordinate production expectations with the second-shift plant manager and operators.
Work with job planners, estimating staff, and the other second-shift working supervisor to provide prepress solutions for current or potential projects.
Ensure staff follow paper inventory standards and that physical inventory is taken and reported monthly according to Business Office expectations.
Maintain an organized office and a system for responding to employees, customers, and vendors.
Order needed supplies in a timely manner, complete purchase orders, and ensure supplies are stored in an organized manner.
Support Lean initiatives.
Ensure department employees are cross-trained three deep in their primary duties.
Conduct daily huddle meetings.
Maintain a vacation schedule for CST employees.
Keep standard work documents and procedures documented and continually up to date.
Plan and authorize overtime as needed for hourly employees.
Email the Attendance group when an employee calls off work.
Provide employee-review feedback to the Manager.
Review and train employees on Purple X or House Error reports to ensure job-ticket information is communicated accurately.
Coordinate FSC approvals, activities, and record retention for FSC jobs.
Ensure every department employee has a job description.
Keep work areas clean and orderly.
Ensure company policies and procedures are followed.