CST Working Supervisor

4 Over•Columbus, OH

5h•Onsite

About The Position

The CST Working Supervisor provides leadership for the Customer Service Team, including customer service, estimating, job planning, prepress, and plating. The supervisor coordinates project flow through these functions to meet customer schedules and ensures that customer expectations, schedules, and production rates are met across all departmental functions and shifts. The position also oversees the accuracy and timely preparation of estimates, proofs, and press plates; equipment maintenance; inventory and supplies; employee training and scheduling; and compliance with company policies and procedures. The role requires working in person at the plant during scheduled work hours.

Requirements

Excellent written and oral communication skills.
Excellent computer skills, gained through formal study or job experience, including MS Office, internet, email, and the Monarch system.
Solid understanding of prepress, printing, graphic arts, and variable print workflow, gained through formal study or job experience.
Ability to cooperate with co-workers and co-supervisors.
Ability to read and understand job tickets, proofs, and other job-related paperwork in English.
Good decision-making skills and willingness to assume responsibility for departmental work.
Ability to maintain confidentiality.
Dependability and ability to plan ahead.
Willingness to find ways to save money for Hopkins Printing and its customers.
Ability to set a high standard of conduct representing the Hopkins Printing Mission Statement.
Ability to work in person at the plant during scheduled work hours.

Responsibilities

Coordinate the movement of projects through estimating, planning, prepress, plating, and customer service to meet customer project schedules.
Ensure customer expectations, schedules, and production rates are met for all departmental functions and shifts.
Ensure estimates, proofs, and press plates are accurately prepared and produced on time.
Ensure equipment is maintained in good mechanical condition, including a preventative maintenance program for the plate processor.
Coordinate production expectations with the second-shift plant manager and operators.
Work with job planners, estimating, and the other second-shift working supervisor to provide prepress solutions for current or potential projects.
Ensure paper inventory standards are followed and that physical inventory is taken and reported monthly according to Business Office expectations.
Maintain an organized office and a system for responding to employees, customers, and vendors.
Maintain a system for ordering supplies in a timely manner and completing purchase orders.
Ensure departmental supplies are stored in an organized manner.
Embrace Lean initiatives.
Ensure departmental employees are cross-trained three deep in their primary duties.
Conduct daily huddle meetings.
Maintain a vacation schedule for CST employees.
Keep standard work documents and procedures documented and continually up to date.
Plan and authorize overtime for hourly employees as needed.
Email the Attendance group with the name of any employee who calls off work.
Provide feedback to the Manager on employee reviews.
Review and train on Purple X or House Error reports to ensure job ticket information is communicated without errors.
Coordinate FSC approvals, activities, and record retention for FSC jobs.
Ensure all departmental employees have a job description.
Ensure work areas are clean and orderly.
Ensure company policies and procedures are followed.