CSR/Teller - Golden Gate (Naples FL) - Part Time

Fifth Third Bank • Golden Gate, FL

3d • Onsite

About The Position

The CSR/Teller provides excellent customer service, helps customers identify and address their financial needs, and refers them to appropriate bankers or business partners for consultative conversations. The role supports the efficient operation of the financial center, handles cash and customer transactions, maintains accurate balancing records, and follows bank policies and procedures. The position is based in a normal office environment and involves extensive computer-screen viewing and public contact.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Flexibility in scheduling.
• Adherence to dress code guidelines.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.

Responsibilities

• Listen to customers, understand their needs, and guide them to appropriate financial services and business partners.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Maintain customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records, identify and correct outages, and seek assistance when needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex matters to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED