CSR/Teller - Golden Gate (Naples FL) - Part Time

Fifth Third Bank•Naples, FL

5d•Onsite

About The Position

The CSR/Teller provides excellent customer service in customer interactions and refers customers to appropriate business partners for consultative conversations. The role is accountable for managing risk within the Bank’s risk appetite by identifying, assessing, managing, monitoring, and reporting risks, while following policies and procedures and supporting a positive customer experience. The position supports customer relationships by listening to customers’ needs, addressing questions and issues, communicating responsively, and maintaining the confidentiality of customer business. It performs daily office responsibilities, supports efficient financial center operations, maintains an accurate balancing record, keeps current with Bank policies and procedures, and handles customer problems professionally. The CSR/Teller also identifies customer needs and makes and tracks referrals to personal bankers and business partners. This position has no supervisory responsibilities. It is based in a normal office environment and involves extensive viewing of computer screens and extensive cash handling. Scheduling flexibility is required.

Requirements

High school diploma or GED.
Experience or ability with extensive cash handling.
Ability to interact comfortably and confidently with the public.
Knowledge of retail policies and procedures sufficient to perform the essential duties.
Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.
Adhere to dress code guidelines.

Responsibilities

Provide attentive customer service by listening to customers, understanding their needs, and guiding them to appropriate resources.
Follow up on customer questions and find solutions to address issues.
Communicate responsively and maintain customer confidentiality.
Follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities and work with the platform team to maintain efficient office operations.
Maintain a balancing record in accordance with policy; identify and correct outages and seek assistance as needed.
Keep current on Bank policies and financial center procedures.
Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs during interactions and outreach and refer customers to Bankers and business partners as appropriate.
Maintain working knowledge of Retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.