CSR/Teller - Harrison Bank Mart, OH - Full Time

Fifth Third Bank•Harrison, OH

7d•Onsite

About The Position

The CSR/Teller provides customer care for daily banking transactions, inquiries, and problem resolution in accordance with Fifth Third Bank policies. The role identifies customer needs and refers customers to appropriate business partners for relevant products and services. It is accountable for managing risk, following policies and procedures, protecting customer confidentiality, and contributing to a positive customer experience. The position supports efficient office operations, maintains accurate balancing records, resolves customer issues or escalates complex matters, and stays current on bank policies and retail products. It also participates in sales and staff meetings, works toward referral goals, and develops knowledge through training and other learning opportunities. The role is located in a normal office environment in Harrison, Ohio.

Requirements

High school diploma or GED.
Ability to perform advanced math functions for extensive cash-handling duties.
Ability to present a professional image and interact comfortably and confidently with the public.
Ability to initiate dialogue with customers.
Ability to read and write well enough to communicate orally and in writing.
Knowledge of retail policies and procedures.
Ability to take initiative and use sound judgment, diplomacy, and tact in decision-making and problem resolution.
Ability to work positively with coworkers and management in a team environment.
Flexibility in scheduling.

Responsibilities

Provide friendly, timely customer service and resolve daily transaction issues and inquiries.
Build rapport with customers, understand account ownership, and answer questions or find appropriate solutions.
Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Support daily office responsibilities and work with the platform team to maintain efficient office operations.
Maintain balancing records in accordance with policy, identify and correct outages, and request assistance as needed.
Stay current on bank policies and financial center procedures.
Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
Use sound judgment and follow established guidelines and procedures.
Meet or exceed sales referral goals set by management.
Participate in daily huddles, sales meetings, and staff meetings.
Maintain knowledge of the Retail products and services offered and seek assistance for further development when needed.
Initiate conversations to identify customer needs and refer customers to business partners.
Use appropriate tools to track referrals and review dashboards to monitor referral progress and fulfillment.
Develop knowledge and skills through self-motivated learning, formal education, seminars, and in-house training.