CSR/Teller - Harrison Bank Mart, OH - Full Time

Fifth Third Bank•Harrison, OH

About The Position

The CSR/Teller provides customer care for daily banking transactions, customer inquiries, and problem resolution in accordance with Fifth Third Bank policies. The role identifies customer needs and refers customers to the appropriate business partners for relevant banking products and services. It is accountable for managing risk, following policies and procedures, protecting customer confidentiality, and supporting a positive experience for customers and colleagues. The position contributes to efficient financial-center operations by handling cash and balancing records, maintaining knowledge of bank policies and procedures, and resolving customer issues or escalating complex matters as appropriate. It also supports referral and sales goals through customer conversations, participation in meetings, and monitoring referral progress. The role has no supervisory responsibilities and is performed in a normal office environment, with extended viewing of computer screens.

Requirements

High school diploma or GED.
Ability to perform advanced math functions due to extensive cash handling.
Ability to present a professional image and interact comfortably and confidently with the public.
Initiative to initiate dialogue with customers.
Ability to read and write well enough to communicate orally and in writing.
Knowledge of retail policies and procedures.
Ability to use initiative and sound judgment in decision-making, and diplomacy and tact in problem resolution.
Ability to work positively in a team environment with coworkers and management.
Flexibility in scheduling.

Responsibilities

Provide friendly, timely customer service for daily transactions, inquiries, and problem resolution.
Build rapport with customers, understand account ownership, answer questions, and find solutions to customer issues.
Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance when needed.
Keep current on bank policies and financial-center procedures.
Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
Use sound judgment and follow established guidelines and procedures.
Meet or exceed management-set sales referral goals and participate in daily huddles, sales meetings, and staff meetings.
Maintain working knowledge of Retail products and services and seek further development as needed.
Initiate customer conversations to identify needs and refer customers to business partners.
Use appropriate referral-tracking tools and review tools and dashboards to monitor referral progress and disposition.
Develop knowledge and skills through self-motivation, formal education, seminars, and in-house training.
Identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite.