CSR/Teller - US 31 South (Traverse City, MI) - Full Time

Fifth Third Bank•Traverse City, MI

3d•Onsite

About The Position

The CSR/Teller provides customer care for daily banking transactions, responds to inquiries, and resolves problems in accordance with Fifth Third Bank policies. The role refers customers to appropriate business partners when products or services are identified through customer interactions. It is accountable for managing risk, following policies and procedures, protecting customer confidentiality, and supporting a positive customer experience. The position supports the efficient operation of the financial center, performs cash-handling and balancing responsibilities, maintains knowledge of bank policies and procedures, and handles customer concerns professionally. It also identifies customer needs and makes referrals to business partners, monitors referral progress, and keeps current on retail products and services. The role works with the platform team and participates in huddles, sales meetings, and staff meetings. No supervisory responsibilities are assigned.

Requirements

High school diploma or GED.
Ability to perform advanced math functions due to extensive cash handling.
Ability to present a professional image when interacting with the public.
Ability to interact comfortably and confidently with the public and initiate dialogue.
Ability to read and write well enough to communicate orally and in writing.
Knowledge of retail policies and procedures needed to perform the essential duties.
Ability to take initiative and use sound judgment, diplomacy, and tact in decision-making and problem resolution.
Ability to work in a team and interact positively with coworkers and management.
Flexibility in scheduling.

Responsibilities

Provide friendly, timely customer service for daily transactions, inquiries, and problem resolution.
Build rapport with customers, understand account ownership, and respond to questions or find appropriate answers and solutions.
Protect the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
Maintain balancing records in accordance with policy, identify and correct outages, and enlist assistance when needed.
Keep current on bank policies and financial center procedures.
Handle consumer and business customer problems professionally and refer complex matters to the Lead Customer Service Representative or other leadership as appropriate.
Use sound judgment and follow established guidelines and procedures.
Meet or exceed sales referral goals set by management.
Participate in daily huddles, sales meetings, and staff meetings.
Maintain knowledge of the full line of Retail products and services and seek assistance for further development when needed.
Initiate conversations to identify customer needs and refer customers to business partners for bank products and services.
Use appropriate tools to track referrals and review tools and dashboards daily to monitor referral progress and fulfillment.
Continuously develop knowledge and skills through self-motivation, formal education, seminars, and in-house training.