CSR Lead

SBM Management Services•Hoffman Estates, IL

About The Position

The CSR Lead is responsible for the cleanliness and sanitation of assigned areas and provides work direction to custodial staff as directed. The role performs janitorial duties, supports the Custodial Supervisor with scheduling and training, and helps maintain cleaning equipment, supplies, and assigned work areas. The position also conducts quality, service, and safety inspections; reports incidents, hazardous conditions, and employee or customer issues; monitors proper use of personal protective equipment and supplies; and recommends corrective action for areas needing improvement. Driving to various work locations, customer sites, or company facilities may be necessary. The position requires a high school diploma or GED, one to two years of related experience, CPR/AED/First Aid certification, and completion of safety and task training certification. A valid driver's license may be required based on business needs, and forklift certification may also be required. This position has no supervisory responsibilities. The employee is frequently required to sit, talk, or listen, and must be able to lift or move up to 35 pounds.

Requirements

High school diploma or GED.
One to two years of related experience.
CPR/AED/First Aid certification.
Completion of all safety and task training certification.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, and willingness to share that knowledge with the team.
Knowledge of the upkeep and care of cleaning equipment.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Ability to lift and/or move up to 35 pounds.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.

Nice To Haves

Forklift certification may be required.

Responsibilities

Perform janitorial duties and all duties listed on the daily schedule.
Provide work direction and assistance to custodians as directed by the Custodial Supervisor.
Assist the Custodial Supervisor with scheduling and training staff as needed.
Operate motorized cleaning equipment.
Track equipment inventory, maintenance, and repairs; schedule cleanups and repairs as needed.
Maintain daily upkeep of the assigned area.
Track and maintain supplies inventory and assist the Custodial Supervisor with purchasing cleaning supplies and equipment.
Perform quality, service, and safety inspections.
Report incidents, hazardous conditions, and employee personnel or customer issues to the supervisor.
Monitor employees for proper use of personal protective equipment and supplies, correct at-risk behavior, and immediately report it to the supervisor.
Provide recommendations for corrective action on areas that need improvement.