CSR Dispatcher and Sales follow up

One Hour Heating & Air Conditioning•Ramsey, MN

About The Position

Northern One Hour Heating, Northern Ben Franklin Plumbing, and Northern Mister Sparky Electric are locally owned and operated businesses serving the metro area since 1990. The company is seeking a motivated, organized, customer-focused Dispatch, Customer Service & Sales Follow-Up Coordinator to support its HVAC, plumbing, and electrical service departments and contribute to revenue growth. Approximately half of the role is focused on dispatching, scheduling, and customer service; the other half is dedicated to proactive sales follow-up, converting outstanding estimates into approved work, and generating additional business from existing customers. The coordinator manages a busy schedule, communicates with customers and technicians, makes outbound sales calls, and follows opportunities through to completion. Daily priorities may shift during peak service periods or emergencies, but dedicated sales follow-up time should remain a priority. Compensation is based on experience and qualifications, with a stated range of $25.00–$30.00 per hour. A performance-based incentive may be offered for achieving agreed-upon sales follow-up and operational goals. The schedule is 10:00 a.m.–6:00 p.m., Monday through Friday. The company emphasizes teamwork, helping others, doing the right thing, and continuous learning and growth.

Requirements

Strong telephone communication and customer relationship skills.
Comfort making outbound calls and discussing outstanding estimates.
Excellent organizational skills and attention to detail.
Ability to multitask and manage changing priorities.
Proficiency with computers and willingness to learn company software.
A proactive, dependable, and results-oriented approach to work.
Ability to work effectively with customers, technicians, and management.

Nice To Haves

Experience in customer service, dispatching, inside sales, or service coordination.
Experience in HVAC, plumbing, electrical, or other residential service trades.
A great attitude, strong work ethic, and pride in the work performed.

Responsibilities

Review technician schedules and coordinate daily service needs.
Manage customer calls, scheduling requests, and service updates.
Complete dedicated outbound sales follow-up calls and emails.
Follow up on outstanding estimates and work to convert eligible estimates into approved work.
Update estimates and customer records.
Book approved work and coordinate scheduling.
Review outstanding opportunities and plan priorities for the next day.
Confirm appointments and communicate with customers.
Fill schedule openings when practical.
Accurately track sales activity and outcomes.
Work effectively with customers, technicians, and management.